Shipping policy

Returns & Exchange Policy

Cancelation / Amendments 

If you wish to cancel or amend your order, please contact us immediately via email hello@dashofhounds.co.uk - whilst we will make every effort to help cancel or amend this prior to dispatch, we regret that we cannot cancel or amend your order if this has already been processed by our operations team (which sometimes can happen within the hour) and you will be required to return the item at your cost and/or place a new order. 

Returns & Exchange Policy 

Refunds:  
 
We will gladly accept returns for a full refund (minus original shipping) within 30 days of purchase for new and unused items. Items returned after this time or in unsatisfactory condition will not be eligible for a refund. Please contact us via email hello@dashofhounds.co.uk

Returns are at the cost and responsibility of the customer. We highly recommend using a recorded postage service to ensure your return arrives to us safely. Dash Of Hounds cannot be held responsible for returns that are lost in transit. 
 
Item(s) must be in new, unused and resalable condition with all tags intact. We regret we cannot accept returns for item(s) in any other condition so we highly recommend a careful indoor try on (clean pups only please!). Do not remove your tags! 
 
Exchanges:  
 
We are not able to offer direct exchanges at this time. Please follow our returns policy as above to receive a full refund for your item and place a new order for the alternative item/size required. 
 
Measure twice, purchase once. We highly recommend measuring your dog and using our handy size guide before purchase to ensure you find the correct size. If you need any assistance, please contact our friendly team at hello@dashofhounds.co.uk who will be more than happy to assist you! 
 
It’s helpful to include for us: 
- Your Dog’s breed 
- Age (so we know if they’re a pup or fully grown) 
- Measurements at the points stated on the product size guide 
 
In the unlikely event that your product arrives to you damaged or faulty, this may be returned for a replacement or full refund (including shipping).